Introduction to Public Works for Administrative Staff – City of Surrey, BC


Dates and Time:

Monday October 28th and Tuesday October 29th, 2019 – 8:30am – 4:00pm


City of Surrey Operations Centre
6651 148 St. Surrey, BC

Course Description:

Specifically designed for the administrative professional working in a public works context, this course brings a blend of sessions that will help improve your communication skills, and increase your knowledge of public works in general. This course covers administrative and organizational skills required in the transportation, utilities, solid waste collection and disposal, emergency management, facilities and grounds including parks, water supply and safety, waste water collections, treatment and disposal, storm water and flood control, engineering technology, and equipment and fleet management.

Learning Outcomes:

  • Broaden knowledge of public works operations
  • Develop leadership skills
  • Expand soft skills including emotional intelligence and networking
  • Study methods in dealing with difficult conversations
  • Discover communication styles

Who Should Attend?

Administrative assistants, executive assistants, office managers or coordinators, clerks, or anyone who plays an important administrative role in a local government public works department or with an agency that supports public works.

Event Schedule / Agenda:

Discounted hotel rates have been secured at the Holiday Inn and Suites in Cloverdale (17530 64th Avenue, Surrey BC).
Please call 604-576-8862 and use code “PWABC” when booking


Jeannette Austin (Diamond J. Consulting)

Jeannette has over 8 years of experience as a consultant, trainer, coach and Non-Profit Executive. She also has 15 years of municipal government experience in Alberta holding positions such as Manager of Planning and Development, Director of Operations, and Director of Community Services. She holds a Certificate in Local Government Administration from the University of Alberta. Jeannette also has 10 years of customer service experience with a variety of companies.


$550 plus GST includes light breakfast, coffee, and lunch


Cancellation Policy:

Registration for this course can be transferred to another individual at anytime. Cancellations are permitted until October 18th and will be subject to a $50 fee. No refunds are available after this date.